Published 03 November 2024 in Customer Service
We recently added a handy new widget to your Artfundi platform that makes raising a support request super simple! In under 2 minutes, you can submit a request without leaving your platform – no more switching to emails!
Plus, this widget is a shortcut to relevant SupportHub articles, offering instant access to helpful resources that may solve your issue even faster.
Here’s how to do it:
1: In the bottom-right corner of your Artfundi platform, click on the '?' icon.
2: In the search field, type ‘Support’ or ‘Bug’ to open forms where you can submit requests for us to follow up with you. Simply click on the ‘Technical Support’ or ‘Report a Bug’ sections to send an email directly from your platform. Please provide as many details as possible about your issue or request, and we will ensure you receive assistance within 24 hours.
3: Alternatively, typing a keyword related to your query will pull up the SupportHub guide which you may access for more information or steps to a process.
